Privacy Policy

Information You Provide

When you use the Website, you may voluntarily provide information such as:

• — Your name
• — Email address
• — Telephone number
• — Postal or billing address
• — Account or login information
• — Information submitted through contact forms
• — Any other information you choose to provide

Information Collected Automatically

When you visit the Website, we may automatically collect certain technical information, including:

• — IP address
• — Browser type and version
• — Device type
• — Operating system
• — Pages visited and links clicked
• — Date and time of visits
• — Referring website or source
• — General usage and interaction information

Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to operate the Website, remember preferences, understand usage, and improve our services. You may be able to control cookies through your browser settings and, where applicable, our cookie preferences tool.

We may use personal information to:

• — Provide, operate, and maintain the Website
• — Create and manage accounts
• — Respond to enquiries and requests
• — Provide customer support
• — Process transactions where applicable
• — Send service-related communications
• — Send marketing communications where permitted by law
• — Personalize and improve the Website
• — Analyze Website usage and performance
• — Detect, prevent, and investigate fraud, abuse, and security incidents
• — Comply with legal and regulatory obligations
• — Protect our rights, users, and business

We do not sell your personal information unless expressly stated otherwise and permitted by applicable law.

We may share information with:

• — Service providers: Companies that help us operate the Website, such as hosting, analytics, payment, email, customer-support, and IT providers.
• — Professional advisers: Lawyers, accountants, insurers, auditors, and other professional advisers where reasonably necessary.
• — Authorities: Government bodies, regulators, courts, or law-enforcement authorities where required or permitted by law.
• — Business transfers: A purchaser, successor, or other relevant party in connection with a merger, acquisition, restructuring, financing, or sale of some or all of our assets.

We require third-party service providers to handle personal information appropriately and, where required, only for authorized purposes.

Some of our service providers may process personal information outside your country. Where applicable law requires safeguards for international transfers, we will use appropriate legal mechanisms and protections for those transfers.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to:

• — Request access to personal information we hold about you
• — Request correction of inaccurate or incomplete information
• — Request deletion of your personal information
• — Request restriction of certain processing
• — Object to certain processing
• — Request portability of information in certain circumstances
• — Withdraw consent where processing is based on consent
• — Opt out of certain marketing communications
• — Lodge a complaint with the relevant data protection authority

To exercise an applicable right, contact us using the details below. We may need to verify your identity before fulfilling certain requests.

Where permitted by law, we may send you marketing communications about our products, services, or updates. You can unsubscribe from marketing emails by following the unsubscribe instructions included in those communications or by contacting us. You may still receive essential service or transactional communications where necessary.

The Website may contain links to websites, applications, or services operated by third parties. We are not responsible for the privacy practices or content of third-party services. We encourage you to review their privacy policies before providing them with personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. When we make changes, we will update the "Last Updated" date above. Where required by law, we will provide additional notice of material changes.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

TLO Solutions
Email: enquiries@tlosolutions.co.uk
Address: 20 Wenlock Road, London, N1 7GU
Website: www.tlosolutions.co.uk